Artful Neglect

This is a legal term that refers to an insurer that appears to be investigating a claim, but in reality is not conducting a full and proper analysis.  For example, an insurer might create a record showing that it timely requested information from an insured, but then fail to actually review the information that was collected.  Artful neglect may subject a disability insurance carrier to bad faith liability.

Click here for more information about cases where insurance companies have been criticized for artful neglect.